Forgot your password?

If you can't remember your password, you don't need to call anyone. Kipuu sends a one-time link to your work email so you can choose a new one. It works the same on iPhone, Android, Windows, Mac and the web.

From the Kipuu app

1. On the app's sign-in screen, tap Forgot your password? under the password box.
2. Type your work email and tap Send link.
3. Open the email from Kipuu on your phone or computer and tap the link. It opens a page in your browser.
4. Choose a new password of at least 10 characters. Use the eye icon to check what you typed.
5. Go back to the app, tap Back to sign in and sign in with your new password.

From the web

On the web it's the same: on the sign-in page, choose Forgot your password?, type your work email and follow the link in the email.

Good to know

1. The link works only once and expires after one hour. If it expired, ask for a new one.
2. If the email doesn't arrive within a few minutes, check your spam or junk folder, and make sure you typed the email you use for Kipuu.
3. For your privacy, Kipuu shows the same message whether or not there's an account with that email. Nobody can use this screen to find out who has a Kipuu account.
4. When you change your password, Kipuu signs out every device where your account was open. Sign in again on each one with the new password.
5. If you use two-step verification, Kipuu still asks for your 6-digit code after the new password.